Tech Talks

What is Real-Time Communication? Its Types & Importance

Published On November 25th, 2022 Tech Talks

We all would have heard the phrase, “Patience is a Virtue“. But, would your customers or users be patient enough if you let them wait hours for their queries? No one would as everyone expects an instant response in this fast-paced world. That’s where Real-time Communication (RTC) comes to play!

RTC did not see its evolution overnight. The first technology to enter the race was the telegraph then came the telephone and from it gave birth to a new era of real-time chats.

So, what is real-time communication? Does this type of communication help businesses in anyways? And, are there types of RTC? 

All these and how the subsets of real-time communication will change the future will be explained in the post below.

What is Real-Time Communication (RTC)?

Simply put, Real-time communication is a type of online communication that lets users communicate in real-time, and is pretty much similar to the term ‘live‘. Here, data transmission is done instantly between senders and receivers across geographies or boundaries without any delays

In RTC, the link between peers is always a straight line though there might be certain intermediate nodes. But, these nodes do not store any type of data. Well, this might not be the case with asynchronous or time-shifting communications like emails or snail mail where there exists some form of data storage. 

Additionally, after transmitting data, users would typically have to wait for a period to receive input. But in real-time models, both parties respond to each other simultaneously through two different methods/modes. 

Modes of Real-Time Communication

The RTC data is transmitted in two modes or methods. They are:

Half Duplex

Where users only send or receive messages at a time, but not both.

Full Duplex

Here, users can send and receive messages simultaneously.

Next up, we’ll take a look at some of the most common types or model of real-time communication. 

Types of Real-Time Communication

The growth of RTC can be seen widely in almost all web and mobile applications as they exist in them as different types.

Below are some real-time communication examples:

Please note that emails, bulletin boards, and blogs are not the channels of RTC as there exists a delay in transmission and reception. And they come under asynchronous communication mode.

Well, why did RTC see such a boon in life apps? Let us discuss this below.

Why is Real-Time Communication Important?

In today’s fast-paced world, not only does time move fast. Information needs to be shared rapidly, decisions need to be made quickly, products are being developed fastly, and customer queries are being resolved instantly. All these can be made possible with real-time communication technologies. Such benefits have this protocol given to users.

Along with these, the RTC technology has also invaded business operations, in maintaining flawless and seamless peer-to-peer communications, sharing thoughts on common forums, and finally bringing products to fruition. 

From what we see, RTCs speak loud in reshaping the business’s work architecture. Has it really done it? 

RTCs For Business Operations

Real-time communication protocols have become a life savior for businesses particularly post the pandemic when the entire world stopped functioning normally. When lockdowns were put into action, the only source for successful work-ops was the remote work option.

And, for that RTC’s types- chats, group calls, and video chats were all used to the max. Furthermore, here’s how real-time communication services were helpful for enterprises.

1. Seamless Collaboration

Businesses started to adopt SaaS-based real-time communication platforms for internal & external collaborations for improving productivity and boosting employee engagement. 

2. Dedicated Customer Support

Customers were able to easily interact with support and tech agents via their chat platforms.

3. Optimize Business Tasks

With channels and forums, team heads can now engage in group calls or chats to complete priority tasks.

4. SaaS-based Options

These days many chat API service providers are offering SaaS solutions to integrate RTC types to chat platforms. This type of pricing option is helpful for small-scale businesses who are yet to see profits.

5. Modern RTC Features

With top features like screen and file sharing, whiteboards, sharing during conference calls, muting and unmuting, blocking users, and moderations, real-time communication solutions have catered their excellency in varied use cases.

Future Of Web Real-Time Communication

Throughout the article, we saw the advantages of real-time communication, but as we speak greatly of their pros, this very question gets popped up every time-  is there a future for RTC? Or, has it given everything to its users?

The answer is a No. Because, there are a lot of trends happening in this technology, starting from:

  • Use of WebRTCs. This technology allows HTML5- enabled browsers to use real-time communications without the need for plugins.
  • Another can be seen in the OTT (Over The Top) sector. For example, platforms like Prime and Netflix use the internet to distribute real-time information to customers.
  • Yet another trend can be seen in the most developer-friendly chat, voice, and video API provider– MirrorFly. They have come to the forefront of adapting RTC technology to seamlessly establish interactions and collaborations between peers, students, patients, and other users. 

Final Thoughts

Firstly, thanks for being patient enough to travel with me this far. And secondly, we must understand that investing in real time communication tools is always beneficial for businesses. Because they will have a direct impact on customers’ engagement and retention. 

So, if you wish to emerge as a global leader, we suggest your partner with MirrorFly and integrate their chat APIs into your communication platform.

Just make use of their Free trial or contact their sales team to gain insight on integrations.

That’s it for now. Did you find this blog post helpful?  If you wish to add something new, we would love to learn from you. 

Krishi Shivasangaran

Krishi Shivasangaran is a digital nomad and a veteran of Digital Marketing strategies. She is passionate about learning the newest trends in video APIs. And, when she's off-role, she loves to sketch and make people realize the true color of nature.

We all would have heard the phrase, “Patience is a Virtue“. But, would your customers or users be patient enough if you let them wait hours for their queries? No one would as everyone expects an instant response in this fast-paced world. That’s where Real-time Communication (RTC) comes to play!

RTC did not see its evolution overnight. The first technology to enter the race was the telegraph then came the telephone and from it gave birth to a new era of real-time chats.

So, what is real-time communication? Does this type of communication help businesses in anyways? And, are there types of RTC? 

All these and how the subsets of real-time communication will change the future will be explained in the post below.

What is Real-Time Communication (RTC)?

Simply put, Real-time communication is a type of online communication that lets users communicate in real-time, and is pretty much similar to the term ‘live‘. Here, data transmission is done instantly between senders and receivers across geographies or boundaries without any delays

In RTC, the link between peers is always a straight line though there might be certain intermediate nodes. But, these nodes do not store any type of data. Well, this might not be the case with asynchronous or time-shifting communications like emails or snail mail where there exists some form of data storage. 

Additionally, after transmitting data, users would typically have to wait for a period to receive input. But in real-time models, both parties respond to each other simultaneously through two different methods/modes. 

Modes of Real-Time Communication

The RTC data is transmitted in two modes or methods. They are:

Half Duplex

Where users only send or receive messages at a time, but not both.

Full Duplex

Here, users can send and receive messages simultaneously.

Next up, we’ll take a look at some of the most common types or model of real-time communication. 

Types of Real-Time Communication

The growth of RTC can be seen widely in almost all web and mobile applications as they exist in them as different types.

Below are some real-time communication examples:

Please note that emails, bulletin boards, and blogs are not the channels of RTC as there exists a delay in transmission and reception. And they come under asynchronous communication mode.

Well, why did RTC see such a boon in life apps? Let us discuss this below.

Why is Real-Time Communication Important?

In today’s fast-paced world, not only does time move fast. Information needs to be shared rapidly, decisions need to be made quickly, products are being developed fastly, and customer queries are being resolved instantly. All these can be made possible with real-time communication technologies. Such benefits have this protocol given to users.

Along with these, the RTC technology has also invaded business operations, in maintaining flawless and seamless peer-to-peer communications, sharing thoughts on common forums, and finally bringing products to fruition. 

From what we see, RTCs speak loud in reshaping the business’s work architecture. Has it really done it? 

RTCs For Business Operations

Real-time communication protocols have become a life savior for businesses particularly post the pandemic when the entire world stopped functioning normally. When lockdowns were put into action, the only source for successful work-ops was the remote work option.

And, for that RTC’s types- chats, group calls, and video chats were all used to the max. Furthermore, here’s how real-time communication services were helpful for enterprises.

1. Seamless Collaboration

Businesses started to adopt SaaS-based real-time communication platforms for internal & external collaborations for improving productivity and boosting employee engagement. 

2. Dedicated Customer Support

Customers were able to easily interact with support and tech agents via their chat platforms.

3. Optimize Business Tasks

With channels and forums, team heads can now engage in group calls or chats to complete priority tasks.

4. SaaS-based Options

These days many chat API service providers are offering SaaS solutions to integrate RTC types to chat platforms. This type of pricing option is helpful for small-scale businesses who are yet to see profits.

5. Modern RTC Features

With top features like screen and file sharing, whiteboards, sharing during conference calls, muting and unmuting, blocking users, and moderations, real-time communication solutions have catered their excellency in varied use cases.

Future Of Web Real-Time Communication

Throughout the article, we saw the advantages of real-time communication, but as we speak greatly of their pros, this very question gets popped up every time-  is there a future for RTC? Or, has it given everything to its users?

The answer is a No. Because, there are a lot of trends happening in this technology, starting from:

  • Use of WebRTCs. This technology allows HTML5- enabled browsers to use real-time communications without the need for plugins.
  • Another can be seen in the OTT (Over The Top) sector. For example, platforms like Prime and Netflix use the internet to distribute real-time information to customers.
  • Yet another trend can be seen in the most developer-friendly chat, voice, and video API provider– MirrorFly. They have come to the forefront of adapting RTC technology to seamlessly establish interactions and collaborations between peers, students, patients, and other users. 

Final Thoughts

Firstly, thanks for being patient enough to travel with me this far. And secondly, we must understand that investing in real time communication tools is always beneficial for businesses. Because they will have a direct impact on customers’ engagement and retention. 

So, if you wish to emerge as a global leader, we suggest your partner with MirrorFly and integrate their chat APIs into your communication platform.

Just make use of their Free trial or contact their sales team to gain insight on integrations.

That’s it for now. Did you find this blog post helpful?  If you wish to add something new, we would love to learn from you. 

Krishi Shivasangaran

Krishi Shivasangaran is a digital nomad and a veteran of Digital Marketing strategies. She is passionate about learning the newest trends in video APIs. And, when she's off-role, she loves to sketch and make people realize the true color of nature.

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