Live calls
4
In queue
6
Call logs
181
Agents
40
Our ready-to-use SDK & API allow you to easily add white-label chat features to your product.
Extend the customer service capabilities of your contact center with MirrorFly’s multi-channel communication. Provide support across any channel your users prefer.
Equip your app with real-time video, voice, and chat features, along with interactive voice responses and AI-powered chatbots, to educate your agents even before they get on call with your customers. More Info
Customize our Contact Center Solution as much as you need to build the most accurate helpdesk for your business. Integrate third-party tools, plugins, and extensions to deliver a wholesome support experience. More Info
Prevent the hassle of losing customers without a reliable way to communicate with your support team. Add multiple support channels, like video, voice, and chat, & help your users right where they need it. More Info
MirrorFly offers the #1 rated multichannel contact center service trusted by brands for over 16+ years to empower agents and give customers the best support experiences.
We understand that every business is unique. To meet your specific demands, MirrorFly offers 100% customizable communication features to deliver the best video contact center experience your customers expect.
Keep conversations on your customer care app happening securely with the best HIPAA-compatible contact center solution. Gain user trust with AES 256, SSL encryptions, GDPR, & OWASP regulations.
Get full freedom to choose how and where your contact center platform will run. Although you’ll build with MirrorFly, you can easily host your app on your own servers or on our dedicated cloud servers.
Take complete control of how your customer care app works with unlimited access to our source code. Add, remove, or modify any part of the code without any limitations, & build self hosted contact centers easily.
MirrorFly takes pride in continuing to offer the best customer engagement experiences for over 16+ years, helping consumer-facing brands build their own video contact center infrastructure.
Understanding the need for unique security requirements for each business, MirrorFly lets you choose the encryption and regulations yourself, to secure data & conversations as per your business needs.
Build your entire communication app with the right infrastructure, tools and team. Get the flexibility of hosting anywhere and add any kind of service to your app.
Give customers a self-service menu to connect with an intended department, a queue, or a specific action.
Automatically record the conversation between the agent and the customer, for training purposes/ reference.
Understand your customers better with real-time monitoring of call counts & user behavior in your contact centers.
Alert customers or agents with real-time, pre-recorded updates denoting agent availability or queue number alerts.
Make your app smartly route calls to the right agent based on specific conditions linked to specific actions.
Gather all the engagement metrics from every channel - chat, video, & voice in one place & generate reports.
Track and analyze what customers think about your brand, understand the issues they face, from conversations.
Allow agents/ customers to easily block unwanted calls by adding specific numbers to their system's block list.
Keep conversations more private by encoding the call data with AES and SSL encryption protocols.
Redirect incoming calls from customers, to specific agents or departments, when the attendee is unavailable.
Track inbound and outbound calls in real-time and monitor agent-customer conversations effortlessly.
Allow customers to contact you without spending a dime, by simply giving a missed call to a specific number.
Build trust among customers by implementing multi-layered enterprise-grade security and privacy features in your contact center platform.
Encode every message and every conversation that customers and agents make on your platform, end-to-end with high-end security encryption protocols.
Whichever region your contact centers operate in, MirrorFly can be customized to adhere to region-specific regulations, along with default privacy rules.
Give community moderators the ability to review chat/ calls, flag inappropriate content, and block users/ groups. Set up filters to auto-ban profane behaviors.
Address technical concerns, guide customers through device setup, or diagnose network-related problems promptly with our custom communication solution. Know more
Create a more personalized shopping experience with product recommendations, address queries, and guidance through the purchasing process. Know more
Connect with patients remotely, ensuring timely medical advice, prescription renewals, and follow-up appointments without the need for in-person visits. Know more
Enable customers to discuss sensitive financial matters with advisors, ensuring a high level of security and privacy for transactions and discussions. Know more
Enable remote technical support via our cloud-based call center software for troubleshooting vehicle issues, and addressing technical challenges. Know more
Take a peek at the honors that our users have given us
Discover what our customers have achieved by choosing MirrorFly for their in-app communication needs.
Based in Thailand, TrueID is a leading entertainment app that has over 25 million users. TrueID partnered with MirrorFly to add communication features to their app, so that users can chat, engage and interact with each other.
“We are happy in working with CONTUS TECH Team for over 3 years. I could say that the success of this service (TrueDigital Communication) is the result of our hard work between our TrueID and the CONTUS TECH Team.”
Rattamont Teekavanich
Senior Product Owner at True Digital Group
Based in Thailand, TrueID is a leading entertainment app that has over 25 million users. TrueID partnered with MirrorFly to add communication features to their app, so that users can chat, engage and interact with each other.
Unlimited conversations in one platform, enhance customer experience with self hosted contact center solution on every channel.
Customer First-call Resolution
Reduced Cost
Efficient Call management
Boosting Over 68% Conversion Across The App
Voice Systems Engineering is a pioneering software company headquartered in Langhorne, Pennsylvania. The company specializes in cutting-edge voice recognition technology and has partnered with MirrorFly in building communication features into its products.
worldwide
10 for performance
conversion rate
“ We have been working together for about 2 years now. Their wide range of technical expertise truly puts us on the right track. They are diligent and willing to go the extra mile to find us the best solution.”
Eddy Chu
Senior Technical Architect, VSE Inc
Voice Systems Engineering is a pioneering software company headquartered in Langhorne, Pennsylvania. The company specializes in cutting-edge voice recognition technology and has partnered with MirrorFly in building communication features into its products.
worldwide
10 for performance
conversion rate