An Omni-channel Contact Solution For all Call Services

Protect the Privacy of Your Customers’ Information To Gain Customer Loyalty

  • Connect Customer to Agents

    Offer a real-time interactive platform with multi-channel communication possibilities that enables customers/clients to connect with agents /vice-versa to explain and resolve issues in a more effective way.

  • Connect Agents with Supervisors

    Allow agents and support team to connect directly with the contact center managers to review, report and make decisions in order to amplify customer experience and productivity of the organisation.

  • Connect Administrator to Agents & Supervisors

    Create direct path to manage end-to-end reports, internal communication, and discussion about call flow with managers, administrators and supervisors to grow the work effectiveness and overall productivity.

MirrorFly’s Contact Center Solution Works For Any Class of Businesses

Bringing the personalized in-app messaging experience to millions of patient’s and medical professionals for digital interaction

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Have a Constant Customer Facing Number

Establish a contact number/Support ID that your customers or consumers can reach out to you/support team regarding queries related to product / IT tickets.

Integrate Your CRM / Call Center Softwares With the Custom Solution

Upgrade your existing call center tool or integrate the contact center API to divert every call to your contact center solution as a contact list with all sorts of information.

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Customize the Call Flow Based on Customer’s Choice of Interaction

Personalize every conversation with customers or employees to solve the tickets and issues by reaching them on different communication channels (Text, Video, Set IVR greeting and Social Media conversation etc.

Track Entire Calls, Tickets Solved With Analytics Within One Dashboard

Listen to every customer feedback, track and report the calls to improve your services/customer experience with features available in the real-time analytical dashboard.

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A Powerful Solution To Boost Your Call Center Performance

Omni-channel Strategies To Connect Customers, Agents, and Contact center managers

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Real time communication

Real-time Chat

Make personalized connections between customers and agents through instant chat on any device to increase customer experience.

Video & Audio Call

A virtual contact with a customer wouldn’t consume more time and effort for agents to resolve tickets than connecting via carrier calls.

Multimedia Sharing

Share and receive a number of files, images etc., where the agents can easily offer customers with information and data.

Screen Sharing

Screen sharing in contact center platform minimises complexity for customers and allows agents to guide customers during issues & troubles.

Call Management

Call Queueing

Customize customers’ call queue while your agents are busy with other calls and engage customers just beyond the traditional wait music-loop.

Call Routing

Route every call automatically to the respective support fields to increase customer experience and enable customers to get rid off long wait queues

Call Transfer

Transfer unlimited calls based on the nature of the calls whether it’s a warm, cold transfer or different reasons to increase the loyalty and customer experience.

Multi IVR

Provide a better experience to customers and your agents with automated call response system for several help factors and simplify call flow.

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Call Monitoring

Call Auditing

Identify each gaps and opportunity in the calls and other communication channel operations to improve the overall customer with tools for regular auditings.

Call Recording

Record each call carried between the agent and customers within your contact center platform and retrieve back the calls from secure cloud for further analysis.

Customer Call Status

Monitor multiple key metrics to analyze the performance of your support team and hours spent handling calls which, in turn, creates opportunity for decisions.

Agent Dashboard

Active & Busy Mode

Identify the number of the active calls on-going and volume of agents and calls on the busy mode in real-time within one dashboard.

Average Call Per Week

Measure the volume of calls handled per week, per month and so on based on the requirement for decision making. Also analyze calls handled per agent.

Reviews & Ratings

Measure the overall ratings of every call, agent, to stimulate your support team for better growth and customer experience.

Overall Call Logs

Manage the entire incoming, outgoing, unattended, and attended calls within the contact center software dashboard with advanced tools to calculate average response time.

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real time video & audio call reporting

Real-time Reporting & Analytics

An Average response Time

Bringing the conversation between users at a closer state through sending direct messaging to any number of users instantly across Android/iOS/Web devices to drive engagement.

Video & Audio Call

A virtual contact with a customer wouldn’t consume more time and effort for agents to resolve tickets than connecting via carrier calls.

Multimedia Sharing

Share and receive a number of files, images etc., where the agents can easily offer customers with information and data.

Screen Sharing

Screen sharing in contact center platform minimises complexity for customers and allows agents to guide customers during issues & troubles.

Iron-clad Infrastructure To Experience Highest Security Standards

Protect the Privacy of Your Customers’ Information To Gain Customer Loyalty

  • End-to-end encryption

    Protect every conversation between customers and your support agents from unauthorised access and encrypt the overall messages with private keys.

  • AES 512 Encryption

    Prevent unauthorised access or hackers snooping into your contact center platform with symmetric-key algorithms which offer high security with less consumption of memory & processor.

  • OMEMO Encryption

    Integrate OMEMO encryption to experience multi-client end-to-end encryption and Double-Ratchet Algorithm to synchronize messages across different platforms and devices.

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  • KDF Chain

    KDF (Key Derivation Function) used into your contact center software to convert the group of Diffie-Hellman key exchange into a symmetric to offer master key with help of AES.

Let's Get Started! MirrorFly Has

Build Omni-channel Contact Center Solution To Simplify Call Operations & Amplify Customer Experience

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