Custom-Built Solution for Your Video Calling Needs

Access all the secure tools, features, and server to create scalable, engaging remote meeting experiences.

Power Smarter Contact Center Integrations

Go beyond basic customer support. Integrate CRM, workforce tools, and AI voice agents to supercharge both agent and customer experiences.

  • Omnichannel Support

    Let customers reach you via their preferred channels like chat, voice, video, or social. Manage it all from one unified interface.

  • AI-Powered Call Routing

    Reduce wait times with real-time routing based on customer intent, sentiment, and agent availability.

  • Telephony & IVR Integration

    Seamlessly connect your existing telephone infrastructure, databases, and IVRs for streamlined workflows.

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Make Every Call Count

Transform inbound and outbound conversations with intelligent voice automation and fast resolution.

  • Virtual Queuing & Smart IVRs

    Keep customers engaged while they wait, route them to the right agent the first time.

  • Conversational AI Agents

    Deploy AI agents that handle FAQs, schedule callbacks, and assist with routine queries, reducing agent load.

  • Video Call Support & Internal Messaging

    Enable real-time collaboration between customers and agents, and streamline team coordination with built-in chat.

Advanced Reporting & Real-Time Insights

Track every interaction across channels with detailed analytics to improve agent productivity and customer satisfaction.

  • Agent & Interaction-Level Metrics

    See who handled the call, what was discussed, and how it was resolved.

  • Intent & Sentiment Analysis

    Use AI to analyze conversations, flag bottlenecks, and continuously optimize workflows.

  • Channel-Wise Performance Reports

    Monitor how each support channel like voice, chat, video, or messaging is performing and contributing to resolution rates.

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The All-In-One Contact Center Solution For Smart & Secure CX

Extend the customer service capabilities of your contact center with MirrorFly’s AI-powered multi-channel communication. Provide support across any channel your users prefer.

  • hire dedicated resources

    Transform Your Agents Into Super Agents

    Equip your agents with AI-powered chatbots, Voice AI agents, and smart insights. Let them access key customer data before the conversation begins, improving resolution time and customer satisfaction. More Info

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    Build A Complete Help Desk Solution

    Customize our self-hosted contact center platform to fit your support operations. Whether it’s live chat, ticket management, or voice escalation, you have the flexibility to create a help desk that aligns with your business. More Info

  • custom app development

    Support Users On Any Channel

    Offer consistent and reliable support by enabling multiple communication touchpoints like video, voice, and chat. Meet your users where they are and provide assistance without disrupting their journey. More Info

Why Enterprises Choose MirrorFly?

MirrorFly offers the #1 rated multichannel contact center service trusted by brands for over 16+ years to empower agents and give customers the best support experiences.

1000+ AI-powered Omnichannel Communication Features. Endless CX.

Build your entire communication app with the right infrastructure, tools, AI agents and team. Get your call center hosting done anywhere and add any kind of service to your app.

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AI VoiceAssistant

Let AI voice assistants handle routine queries, guide customers through common issues, and connect them to the right agents.

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Call Recording

Automatically record the conversation between the agent and the customer, for training purposes/ reference.

Topic Based Chat & Calls

Call Analytics

Understand your customers better with real-time monitoring of call counts & user behavior in your contact centers.

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Real-time notifications

Alert customers or agents with real-time, pre-recorded updates denoting agent availability or queue number alerts.

low code SDKs

AI -basedCall Routing

Make your app smartly route calls to the right agent based on specific conditions linked to specific actions.

plug & play UI kit

Omnichannel reporting

Gather all the engagement metrics from every channel - chat, video, & voice in one place & generate reports.

200+ developers for You

Call Monitoring Software

Analyze what customers think about your brand, understand the issues they face with our white label call tracking software.

24x7 tech support

Blocklist Numbers

Allow agents/ customers to easily block unwanted calls by adding specific numbers to their system's block list.

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Encrypted Calling

Keep conversations more private by encoding the call data with AES and SSL encryption protocols.

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Call Forwarding and Call Transfer

Redirect incoming calls from customers, to specific agents or departments, when the attendee is unavailable.

200+ developers for You

Live Monitoring

Track inbound and outbound calls in real-time & monitor agent-customer conversations with our white label software.

24x7 tech support

Missed Call Services

Allow customers to contact you without spending a dime, by simply giving a missed call to a specific number.

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Drive Billions Of Agent-Customer Conversations Securely

Build trust among customers by implementing multi-layered enterprise-grade security, privacy and AI monitoring features in your contact center platform.

  • AES/SSL/E2E

    Encode every message and every conversation that customers and agents make on your platform, end-to-end with high-end security encryption protocols.

  • GDPR/HIPAA/OWASP

    Whichever region your contact centers operate in, MirrorFly can be customized to adhere to region-specific regulations, along with default privacy rules.

  • AI Moderations & Filters

    Give moderators the power to review chats and calls with the help of AI-assisted tools that detect abusive content, policy violations, and suspicious behavior in real time.

Elevate Support To Your Customers, Beyond Industries!

Transform customer interactions across any industry with highly engaging multichannel contact center solutions.

Telecom

Elevate Telecom Support With Real-time Solution

Address technical concerns, guide customers through any product/service-related problems promptly with our white label video call center software. Know more

  • Enhanced Customer Engagement
  • Scalability and Flexibility
  • Real-time Issue Resolution
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Retail & Ecommerce

Enable Unmatched Support For Every Customer Journey

Create a more personalized shopping experience with product recommendations, address queries, and guidance through the purchasing process. Know more

  • Personalized Customer Support
  • Virtual Shopping Assistance
  • Order Tracking and Updates
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Healthcare

Bridging Gaps with Virtual Patient Support

Connect with patients remotely, ensuring timely medical advice, prescription renewals, and follow-up appointments without the need for in-person visits. Know more

  • Telehealth Consultations
  • Patient Support Channels
  • Appointment Scheduling and Reminders
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Banking & Finance

Banking Support, Beyond Borders

Enable customers to discuss sensitive financial matters with advisors, ensuring a high level of security and privacy for transactions and discussions. Know more

  • Secure Financial Consultations
  • Real-time Account Support
  • Fraud Prevention and Detection
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Transportation

On-road Assistance With Instant Connectivity

Enable remote technical support via our cloud-based call center software for troubleshooting vehicle issues, and addressing technical challenges. Know more

  • Remote Technical Support
  • Efficient Logistics Coordination
  • Customer Assistance for Travelers
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Top-Rated In The Market

Take a peek at the honors that our users have given us

See What Leaders Say About MirrorFly

Discover what our customers have achieved by choosing MirrorFly for their in-app communication needs.

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Increased Viewership Subscription 15x Times

Based in Thailand, TrueID is a leading entertainment app that has over 25 million users. TrueID partnered with MirrorFly to add communication features to their app, so that users can chat, engage and interact with each other.

  • 68% Increase in retention
    rate of viewers
  • 55% Rise in user
    engagement
  • 68% Increase in viewership
    to subscription
author thumbnail author icon

“We are happy in working with CONTUS TECH Team for over 3 years. I could say that the success of this service (TrueDigital Communication) is the result of our hard work between our TrueID and the CONTUS TECH Team.”

Rattamont Teekavanich 

Senior Product Owner at True Digital Group

Based in Thailand, TrueID is a leading entertainment app that has over 25 million users. TrueID partnered with MirrorFly to add communication features to their app, so that users can chat, engage and interact with each other.

  • 68% Increase in retention
    rate of viewers
  • 55% Rise in user
    engagement
  • 68% Increase in viewership
    to subscription
View more
Ready To Build Your Own AI-powered
Whitelabel Call Center Platform?

Unlimited conversations in one platform, enhance customer experience with self hosted contact center solution on every channel.

  • self hosted AI-powered Call Routing
  • self hosted Smart Call management
  • self hosted Customer First-Call Resolution
Request Demo
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