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Live calls
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Calls in queue
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Agents
40
Protect the Privacy of Your Customers’ Information To Gain Customer Loyalty
Offer a real-time interactive platform with multi-channel communication possibilities that enables customers/clients to connect with agents /vice-versa to explain and resolve issues in a more effective way.
Allow agents and support team to connect directly with the contact center managers to review, report and make decisions in order to amplify customer experience and productivity of the organisation.
Create direct path to manage end-to-end reports, internal communication, and discussion about call flow with managers, administrators and supervisors to grow the work effectiveness and overall productivity.
Bringing the personalized in-app messaging experience to millions of patient’s and medical professionals for digital interaction
Establish a contact number/Support ID that your customers or consumers can reach out to you/support team regarding queries related to product / IT tickets.
Upgrade your existing call center tool or integrate the contact center API to divert every call to your contact center solution as a contact list with all sorts of information.
Personalize every conversation with customers or employees to solve the tickets and issues by reaching them on different communication channels (Text, Video, Set IVR greeting and Social Media conversation etc.
Listen to every customer feedback, track and report the calls to improve your services/customer experience with features available in the real-time analytical dashboard.
Omni-channel Strategies To Connect Customers, Agents, and Contact center managers
Make personalized connections between customers and agents through instant chat on any device to increase customer experience.
A virtual contact with a customer wouldn’t consume more time and effort for agents to resolve tickets than connecting via carrier calls.
Share and receive a number of files, images etc., where the agents can easily offer customers with information and data.
Screen sharing in contact center platform minimises complexity for customers and allows agents to guide customers during issues & troubles.
Customize customers’ call queue while your agents are busy with other calls and engage customers just beyond the traditional wait music-loop.
Route every call automatically to the respective support fields to increase customer experience and enable customers to get rid off long wait queues
Transfer unlimited calls based on the nature of the calls whether it’s a warm, cold transfer or different reasons to increase the loyalty and customer experience.
Provide a better experience to customers and your agents with automated call response system for several help factors and simplify call flow.
Identify each gaps and opportunity in the calls and other communication channel operations to improve the overall customer with tools for regular auditings.
Record each call carried between the agent and customers within your contact center platform and retrieve back the calls from secure cloud for further analysis.
Monitor multiple key metrics to analyze the performance of your support team and hours spent handling calls which, in turn, creates opportunity for decisions.
Identify the number of the active calls on-going and volume of agents and calls on the busy mode in real-time within one dashboard.
Measure the volume of calls handled per week, per month and so on based on the requirement for decision making. Also analyze calls handled per agent.
Measure the overall ratings of every call, agent, to stimulate your support team for better growth and customer experience.
Manage the entire incoming, outgoing, unattended, and attended calls within the contact center software dashboard with advanced tools to calculate average response time.
Bringing the conversation between users at a closer state through sending direct messaging to any number of users instantly across Android/iOS/Web devices to drive engagement.
A virtual contact with a customer wouldn’t consume more time and effort for agents to resolve tickets than connecting via carrier calls.
Share and receive a number of files, images etc., where the agents can easily offer customers with information and data.
Screen sharing in contact center platform minimises complexity for customers and allows agents to guide customers during issues & troubles.
Protect the Privacy of Your Customers’ Information To Gain Customer Loyalty
Protect every conversation between customers and your support agents from unauthorised access and encrypt the overall messages with private keys.
Prevent unauthorised access or hackers snooping into your contact center platform with symmetric-key algorithms which offer high security with less consumption of memory & processor.
Integrate OMEMO encryption to experience multi-client end-to-end encryption and Double-Ratchet Algorithm to synchronize messages across different platforms and devices.
KDF (Key Derivation Function) used into your contact center software to convert the group of Diffie-Hellman key exchange into a symmetric to offer master key with help of AES.
Create immersive chat, video & voice calling experiences that skyrocket engagement and increase your app stickiness with our APIs & SDKs.
