Live calls
4
In queue
6
Call logs
181
Agents
40
Access all the secure tools, features, and server to create scalable, engaging remote meeting experiences.
Go beyond basic customer support. Integrate CRM, workforce tools, and AI voice agents to supercharge both agent and customer experiences.
Let customers reach you via their preferred channels like chat, voice, video, or social. Manage it all from one unified interface.
Reduce wait times with real-time routing based on customer intent, sentiment, and agent availability.
Seamlessly connect your existing telephone infrastructure, databases, and IVRs for streamlined workflows.
Transform inbound and outbound conversations with intelligent voice automation and fast resolution.
Keep customers engaged while they wait, route them to the right agent the first time.
Deploy AI agents that handle FAQs, schedule callbacks, and assist with routine queries, reducing agent load.
Enable real-time collaboration between customers and agents, and streamline team coordination with built-in chat.
Track every interaction across channels with detailed analytics to improve agent productivity and customer satisfaction.
See who handled the call, what was discussed, and how it was resolved.
Use AI to analyze conversations, flag bottlenecks, and continuously optimize workflows.
Monitor how each support channel like voice, chat, video, or messaging is performing and contributing to resolution rates.
Extend the customer service capabilities of your contact center with MirrorFly’s AI-powered multi-channel communication. Provide support across any channel your users prefer.
Equip your agents with AI-powered chatbots, Voice AI agents, and smart insights. Let them access key customer data before the conversation begins, improving resolution time and customer satisfaction. More Info
Customize our self-hosted contact center platform to fit your support operations. Whether it’s live chat, ticket management, or voice escalation, you have the flexibility to create a help desk that aligns with your business. More Info
Offer consistent and reliable support by enabling multiple communication touchpoints like video, voice, and chat. Meet your users where they are and provide assistance without disrupting their journey. More Info
MirrorFly offers the #1 rated multichannel contact center service trusted by brands for over 16+ years to empower agents and give customers the best support experiences.
We understand that every business is unique. To meet your specific demands, MirrorFly offers 100% customizable communication features to deliver the best video contact center experience your customers expect.
Enhance agent performance with conversational AI. Use intelligent routing, virtual assistants, and real-time transcription to handle routine tasks and free up your team for high-value interactions.
Get full freedom to choose how and where your contact center platform will run. Although you’ll build with MirrorFly, you can easily host your app on your own servers or on our dedicated cloud servers.
Take complete control of how your customer care app works with unlimited access to our source code. Add, remove, or modify any part of the code without any limitations, & build self hosted contact centers easily.
MirrorFly takes pride in continuing to offer the best customer engagement experiences for over 16+ years, helping consumer-facing brands build their own video contact center infrastructure.
Understanding the need for unique security requirements for each business, MirrorFly lets you choose the encryption and regulations yourself, to secure data & conversations as per your business needs.
Build your entire communication app with the right infrastructure, tools, AI agents and team. Get your call center hosting done anywhere and add any kind of service to your app.
Let AI voice assistants handle routine queries, guide customers through common issues, and connect them to the right agents.
Automatically record the conversation between the agent and the customer, for training purposes/ reference.
Understand your customers better with real-time monitoring of call counts & user behavior in your contact centers.
Alert customers or agents with real-time, pre-recorded updates denoting agent availability or queue number alerts.
Make your app smartly route calls to the right agent based on specific conditions linked to specific actions.
Gather all the engagement metrics from every channel - chat, video, & voice in one place & generate reports.
Analyze what customers think about your brand, understand the issues they face with our white label call tracking software.
Allow agents/ customers to easily block unwanted calls by adding specific numbers to their system's block list.
Keep conversations more private by encoding the call data with AES and SSL encryption protocols.
Redirect incoming calls from customers, to specific agents or departments, when the attendee is unavailable.
Track inbound and outbound calls in real-time & monitor agent-customer conversations with our white label software.
Allow customers to contact you without spending a dime, by simply giving a missed call to a specific number.
Build trust among customers by implementing multi-layered enterprise-grade security, privacy and AI monitoring features in your contact center platform.
Encode every message and every conversation that customers and agents make on your platform, end-to-end with high-end security encryption protocols.
Whichever region your contact centers operate in, MirrorFly can be customized to adhere to region-specific regulations, along with default privacy rules.
Give moderators the power to review chats and calls with the help of AI-assisted tools that detect abusive content, policy violations, and suspicious behavior in real time.
Address technical concerns, guide customers through any product/service-related problems promptly with our white label video call center software. Know more
Create a more personalized shopping experience with product recommendations, address queries, and guidance through the purchasing process. Know more
Connect with patients remotely, ensuring timely medical advice, prescription renewals, and follow-up appointments without the need for in-person visits. Know more
Enable customers to discuss sensitive financial matters with advisors, ensuring a high level of security and privacy for transactions and discussions. Know more
Enable remote technical support via our cloud-based call center software for troubleshooting vehicle issues, and addressing technical challenges. Know more
Take a peek at the honors that our users have given us
Discover what our customers have achieved by choosing MirrorFly for their in-app communication needs.
Based in Thailand, TrueID is a leading entertainment app that has over 25 million users. TrueID partnered with MirrorFly to add communication features to their app, so that users can chat, engage and interact with each other.
“We are happy in working with CONTUS TECH Team for over 3 years. I could say that the success of this service (TrueDigital Communication) is the result of our hard work between our TrueID and the CONTUS TECH Team.”
Rattamont Teekavanich
Senior Product Owner at True Digital Group
Based in Thailand, TrueID is a leading entertainment app that has over 25 million users. TrueID partnered with MirrorFly to add communication features to their app, so that users can chat, engage and interact with each other.
Unlimited conversations in one platform, enhance customer experience with self hosted contact center solution on every channel.
AI-powered Call Routing
Smart Call management
Customer First-Call Resolution
Boosting Over 68% Conversion Across The App
Voice Systems Engineering is a pioneering software company headquartered in Langhorne, Pennsylvania. The company specializes in cutting-edge voice recognition technology and has partnered with MirrorFly in building communication features into its products.
worldwide
10 for performance
conversion rate
“ We have been working together for about 2 years now. Their wide range of technical expertise truly puts us on the right track. They are diligent and willing to go the extra mile to find us the best solution.”
Eddy Chu
Senior Technical Architect, VSE Inc
Voice Systems Engineering is a pioneering software company headquartered in Langhorne, Pennsylvania. The company specializes in cutting-edge voice recognition technology and has partnered with MirrorFly in building communication features into its products.
worldwide
10 for performance
conversion rate