Deliver a modern communication platform to Increase Customer relationship & Trustworthy
Personalize & refine collaboration between your off-site and on-site employees to get the clients’ fund updates, status of applications & other account-related updates in real-time and instantly.
Connect your customers and sales employees in one loop through text, video and voice call APIs to enhance the quality of your customer interactions. Personalized interactive mediums increase customers’ banking experience and organization growth.
Allow customers and employees to share sensitive files, images and make the conversation more clear and effective. Store and share classified information (files) under a secure cloud infrastructure.
Customize the communication mediums with our top-notch video, text & voice chat APIs & SDKs based on your customers’ circumstances to offer the space to interact directly with your employees without investing back-office functions. Offering real-time interactions improve customer satisfaction and trust with your banking services.
Offer a one-stop solution to all their queries instantly to increase user engagement and up-sell opportunities through integrating in-app chat into your financial software.
Analyze, track and take decisions effectively! Manage the entire conversations within a dashboard armed with real-time analytics, spam flood protections, and user blacklist features.
Reach out to your customers through real-time notifications on payment transactions, loans, credit card limits & other updates with a chat opportunity letting them connect again to stabilize the communication.
Replace the traditional telephonic & SMSing practices with a real-time and secure messaging SDK for your customers to engage with banking agents and the support team. Offer a virtual support to your team & customers to simplify the complex banking process effortless right being from their couch.
Allow your banking customers to reach your team right from any device (web & mobile) and platform (iOS & Android) to make instant conversations over text, voice and video calls for better customer satisfaction.
Enable your banking employees & support team to make unlimited calls over the internet through the banking service app for a quicker sales response instead of investing in traditional carrier calls.
Reach global customers at ease! Integrate in-app chat on your banking software or apps to turn casual visitors into sales by offering instant banking support and in-person communication experience.
The entire conversation between employees & customers like sharing of Transaction details is secure under End-to-end encryption, Advanced Encryption Standard (AES-256) & SSL.
With in-house security infrastructure, MirrorFly ensures to safeguard all the chats & media files of your BFSI domain with robust network security, signal blocking & data encryption.
The in-app chat login is made simple but effective with token-based access, two-way authentication, and authorization scheme to protect against fraud & unauthorized access.