Insights

5 Best Team Chat Apps You Should Consider in 2022

Published On August 30th, 2022 Insights

Team chat apps are emerging as the modern ‘work hubs’ to collaborate with colleagues, clients, stakeholders, and the management right from wherever they are. As workplaces are becoming increasingly hybrid after the pandemic, it is no wonder that these tools are turning into the cornerstone of communication, especially in every scaling enterprise and MNCs that operate from different physical locations.

Apart from interaction, companies are also focusing on apps that can integrate other popular apps to optimize their workflows. As we felt this topic needs an elaborative discussion, we crafted all the details we know into this article. 

So, let’s break down a few popular team chat apps on the market, and their unique selling propositions to find which one will deliver the best value to your business.

Our best picks as the top 5 Team Chat Apps:

  1. Slack
  2. Google Chat
  3. Microsoft Teams
  4. Discord
  5. Mattermost

Why Does Your Business Need A Team Chat App?

As conversations start to take place among team members within chat apps, it spreads a sense of productivity, transparency, and trust. It naturally makes people comfortable sharing information across various departments and teams.

For example, let’s consider that your developers are connected to clients via a chat app.  Using the same app, your sales team can resolve queries of your customers. Aside,  the developers and sales team will also be able to make any internal discussion in the same medium.

Thereby your business can achieve immediate response to your clients and customers and an efficient workflow among different internal departments. Plus, having all the communication in the same place will make way for more creativity, idea sharing, and greater innovations.

 
You Build It, You Run It, You Love IT

What We Looked For To Choose The Top Team Chat Apps?

To make your analysis easier, we’ve identified the top factors that are the ‘must-haves’ of any effective team collaboration applications. We’ll quickly explain each one in greater detail below:

Usability : A good team chat app must make life easier, not difficult. The tool you choose must be easy to use – making your team proficient with the features within weeks or months. If not, it could add more complexity to the workflows.

Platform/ Device Compatibility : One primary characteristic of chat apps is their accessibility across devices. When a team member has to contact a colleague from any available device and platform (Android, iOS, or Web), the app must be capable of working on it. 

Organized Collaboration : Work apps are not just chat apps. They should enable functionalities that can bring meaningful collaboration within organizations. For example, a team member must be able to make audio calls to have small talk with a colleague, while choosing to make video calls during an important meeting or a seminar. 

Scalability to Business Size: How big is your company? How many departments does it have? Every discussion within the app does not require all members of your organization to participate. It could be within departments or within specific members. Your app must be able to scale accordingly to the existing size of your business. Also, it must be capable of expanding to operate efficiently when your organization expands. 

Integration Capabilities: It’s not all about conversations – Companies are looking for smarter ways to make their workforces agile. Getting the apps to integrate with the other popular integrations and extensions has become a niche that most companies love. This makes processes more connected and project management more optimized.

Security and Privacy: Maybe the last in our mention – but this factor is a crucial element of companies partaking sensitive information across departments. When conversations or file sharing with confidential data occurs, the chat apps must guarantee safety and privacy with complete end-to-end encryption.

Top 5 Chat Apps For Your Teams

Thousands of Team chat apps are available in the market, but our recommendations will get your team where they need to be.

1. Slack

team chat app

Slack is a pioneer in introducing chat apps for workplaces as an alternative to email communication. Over 12 million users are improving their day-to-day chat experiences with Slack and the number is undoubtedly increasing. It has ideal features for businesses that involve a large number of teams that has to communicate frequently.

Why use Slack?

Because 65 out of Fortune 100 companies trust Slack to forge work collaboration and productivity among their teams.

Slack’s Highlight Feature

Slack is a highly competitive Channel-based messaging system that helps teams plan their marketing campaigns, review job candidates, negotiate contracts, and more.

Slack’s Other Noteworthy Features

  • Real-time messaging
  • Audio & Video calling
  • Video Conferencing
  • Flexible Customization of features
  • Screen Sharing
  • Integrations for Productivity & Task management tools
  • Process Automation

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Standard Plan: $6.67 per user/month
  • Plus Plan: $12.50 per user/month

2. Google Chat

team chat software

Google chat was launched in 2017 as Hangouts chat, initially as a communication tool for teams and business environments. The convenient and easy-to-use UI has made Google comfortably introduce the app to the general consumers, who in turn use the same tool in their work environments.

Why use Google Chat?

Chat is accessible across your Gmail inbox and it is completely free if your organization is using Google Workspace. 

Google Chat’s Highlight Feature

Integrations with Google’s ecosystem of apps helps employees experience a connected workflow

Google Chat’s Other Noteworthy Features

  • Video conferencing
  • In-line Topic Threading
  • Calendar event creation
  • Message pinning
  • Task assignment
  • Online presence indicators
  • Side-by-side document and chat view

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Free with Google Workspace
  • Business Starter: $6 USD/month
  • Business Plus: $18 USD/month

3. Microsoft Teams

best team chat app

Teams is a popular collaboration tool created by Microsoft as a part of its Office 365 products to make conversations at workplaces more convenient and centralized. It allows an abundance of third-party integrations and work-centric features, along with accessibility to Microsoft office products.

Why use Microsoft Teams?

Microsoft is preferred by several enterprises for its standard and quality of collaboration features, products, and services all in one place. 

Microsoft Team’s Highlight Feature

Rolled out Microsoft Viva, an employee engagement platform, currently available with community interaction via Engage to boost interaction between team members to share insights and knowledge on their prospectives

Microsoft Team’s Other Noteworthy Features

  • Meetings & Seminars
  • Powerpoint Live
  • Built-in webinar tools
  • Shared Channels
  • Team Rooms
  • Whiteboard
  • App Integrations

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Available as a standalone app for FREE
  • Microsoft Teams Essentials: ₹ 100.00 users/ month
  • Microsoft 365 Business Basic: ₹ 125.00 user/month
  • Microsoft 365 Business Standard: ₹ 660.00 user/month

4. Discord

best team chat software

Discord was originally built for gamers to communicate with each other during an ongoing game. Over the years the tool expanded its territory to server business communications to make interactions quicker, easier and clearer. Like any other team chat app, it offers text messaging, voice, and video calls to render a more collaborative experience. 

Why use Discord?

Discord is the only best choice for enterprises that prefer discussion via voice calls over text messaging. It is an excellent communication tool to keep the tool running in the background 

Discord’s Highlight Feature

Low latency voice calling with crystal clear audio features

Discord’s Other Noteworthy Features

  • Screensharing
  • Slash Commands
  • Screen Reader
  • Keyboard Navigation
  • Slash Commands
  • Find Your Friends

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Free for all essential features
  • Nitro: $9.99/ month and $99.99/ year
  • Nitro Classic: $4.99/ month and $49.99/ year

5. Mattermost

best team chat apps

Mattermost is an open-source chat tool built with enterprise-centric features that work best for teams involving secure data transfer. The interface appears closer to Slack, with similar interactive features. It allows users to integrate third-party tools without compromising the app’s security. 

Why use Mattermost?

Mattermost is highly preferred by Enterprises that handle sensitive data transfer. For example, finance, hospitals, and law firms find Mattermost more secure for communication. 

Mattermost’s Highlight Feature

This communication software is built for enterprises that allow self-hosting. This means you can run the app on your own server and flexibly customize it as per your needs. 

Mattermost’s Other Noteworthy Features

  • Chat/Messaging
  • Collaboration Tools
  • Audio Calls
  • Alerts/Notifications
  • Active Directory Integration
  • Access Controls/Permissions

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Small Businesses: $3.25 per user/month
  • Enterprises: $8.50 per user/month

Competitive Features that a Team Chat Needs

Modern-day communication implies that the user expectations over a chat app have increased tremendously. So is with your team members, who expect the best of features to make their day-to-day conversations more effective and productive. Ultimately, the right chat features solve it all! 

Below is a list of features that you must look for within a Team chat when aspiring to implement effective workplace communication. 

  • Multimedia sharing lets users view and share images, videos & documents without leaving the app.
  • Offline messages help users within a team send/ receive messages even if the recipient is not online/ does not have access to the internet
  • Ready-to-use UI Modules let you create visually appealing interfaces for your app instantly
  • Push Notifications keep your team up-to-date on the events occurring across the work environment.
  • User presence indicators let a user get to know the availability of another team member.
  • Delivery and read receipts give users a confirmation if their messages have been delivered or read by the recipient team member to assure faster workflow.
  • Mute/Ban users allow users with authorization to mute or ban another user during meetings/ group conversations
  • Message Deletion lets users remove text messages they’ve sent during a conversation within the app.
  • Message Translation allows instantly translating messages from one language to hundreds of other languages as per user preferences.
  • History Search allows users to search for a particular word/ conversation from the entire chat threads.
  • Multi-Tenancy splits and organizes teams thereby users in different groups cannot interact with each other.

Final Thoughts

In our opinion – Each business differs from one other. Each work culture is unique. This being a fact, it might not be completely wise enough to expect an existing team-chat app like the ones mentioned in the article above, to fulfill all your team’s needs. This is because most apps are built based on a common protocol. 

Eventually, the lasting solution narrows down to one point – building an in-house team chat app. Although building an app from scratch might sound technologically complex, the option to integrate reliable chat APIs and SDKs into your business-specific app will fairly reduce all the complexities and help you successfully implement a team chat app. 

At the end of the day, you don’t have to research for APIs that tick all the features mentioned above. We make it simple for you – With a fully-function SDK like MirrorFly, you will be able to build a great custom app for your team within minutes and on budget.

It’s easy to get started. Sign up for free.

Create your account or get in touch with us

Try it free

Parthiba

Parthiba is a Product Marketer, helping providers of the various industries like healthcare, education, etc., to elevate their conversation value with the help of powerful communication solutions to drive better communication experience.

Team chat apps are emerging as the modern ‘work hubs’ to collaborate with colleagues, clients, stakeholders, and the management right from wherever they are. As workplaces are becoming increasingly hybrid after the pandemic, it is no wonder that these tools are turning into the cornerstone of communication, especially in every scaling enterprise and MNCs that operate from different physical locations.

Apart from interaction, companies are also focusing on apps that can integrate other popular apps to optimize their workflows. As we felt this topic needs an elaborative discussion, we crafted all the details we know into this article. 

So, let’s break down a few popular team chat apps on the market, and their unique selling propositions to find which one will deliver the best value to your business.

Our best picks as the top 5 Team Chat Apps:

  1. Slack
  2. Google Chat
  3. Microsoft Teams
  4. Discord
  5. Mattermost

Why Does Your Business Need A Team Chat App?

As conversations start to take place among team members within chat apps, it spreads a sense of productivity, transparency, and trust. It naturally makes people comfortable sharing information across various departments and teams.

For example, let’s consider that your developers are connected to clients via a chat app.  Using the same app, your sales team can resolve queries of your customers. Aside,  the developers and sales team will also be able to make any internal discussion in the same medium.

Thereby your business can achieve immediate response to your clients and customers and an efficient workflow among different internal departments. Plus, having all the communication in the same place will make way for more creativity, idea sharing, and greater innovations.

 
You Build It, You Run It, You Love IT

What We Looked For To Choose The Top Team Chat Apps?

To make your analysis easier, we’ve identified the top factors that are the ‘must-haves’ of any effective team collaboration applications. We’ll quickly explain each one in greater detail below:

Usability : A good team chat app must make life easier, not difficult. The tool you choose must be easy to use – making your team proficient with the features within weeks or months. If not, it could add more complexity to the workflows.

Platform/ Device Compatibility : One primary characteristic of chat apps is their accessibility across devices. When a team member has to contact a colleague from any available device and platform (Android, iOS, or Web), the app must be capable of working on it. 

Organized Collaboration : Work apps are not just chat apps. They should enable functionalities that can bring meaningful collaboration within organizations. For example, a team member must be able to make audio calls to have small talk with a colleague, while choosing to make video calls during an important meeting or a seminar. 

Scalability to Business Size: How big is your company? How many departments does it have? Every discussion within the app does not require all members of your organization to participate. It could be within departments or within specific members. Your app must be able to scale accordingly to the existing size of your business. Also, it must be capable of expanding to operate efficiently when your organization expands. 

Integration Capabilities: It’s not all about conversations – Companies are looking for smarter ways to make their workforces agile. Getting the apps to integrate with the other popular integrations and extensions has become a niche that most companies love. This makes processes more connected and project management more optimized.

Security and Privacy: Maybe the last in our mention – but this factor is a crucial element of companies partaking sensitive information across departments. When conversations or file sharing with confidential data occurs, the chat apps must guarantee safety and privacy with complete end-to-end encryption.

Top 5 Chat Apps For Your Teams

Thousands of Team chat apps are available in the market, but our recommendations will get your team where they need to be.

1. Slack

team chat app

Slack is a pioneer in introducing chat apps for workplaces as an alternative to email communication. Over 12 million users are improving their day-to-day chat experiences with Slack and the number is undoubtedly increasing. It has ideal features for businesses that involve a large number of teams that has to communicate frequently.

Why use Slack?

Because 65 out of Fortune 100 companies trust Slack to forge work collaboration and productivity among their teams.

Slack’s Highlight Feature

Slack is a highly competitive Channel-based messaging system that helps teams plan their marketing campaigns, review job candidates, negotiate contracts, and more.

Slack’s Other Noteworthy Features

  • Real-time messaging
  • Audio & Video calling
  • Video Conferencing
  • Flexible Customization of features
  • Screen Sharing
  • Integrations for Productivity & Task management tools
  • Process Automation

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Standard Plan: $6.67 per user/month
  • Plus Plan: $12.50 per user/month

2. Google Chat

team chat software

Google chat was launched in 2017 as Hangouts chat, initially as a communication tool for teams and business environments. The convenient and easy-to-use UI has made Google comfortably introduce the app to the general consumers, who in turn use the same tool in their work environments.

Why use Google Chat?

Chat is accessible across your Gmail inbox and it is completely free if your organization is using Google Workspace. 

Google Chat’s Highlight Feature

Integrations with Google’s ecosystem of apps helps employees experience a connected workflow

Google Chat’s Other Noteworthy Features

  • Video conferencing
  • In-line Topic Threading
  • Calendar event creation
  • Message pinning
  • Task assignment
  • Online presence indicators
  • Side-by-side document and chat view

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Free with Google Workspace
  • Business Starter: $6 USD/month
  • Business Plus: $18 USD/month

3. Microsoft Teams

best team chat app

Teams is a popular collaboration tool created by Microsoft as a part of its Office 365 products to make conversations at workplaces more convenient and centralized. It allows an abundance of third-party integrations and work-centric features, along with accessibility to Microsoft office products.

Why use Microsoft Teams?

Microsoft is preferred by several enterprises for its standard and quality of collaboration features, products, and services all in one place. 

Microsoft Team’s Highlight Feature

Rolled out Microsoft Viva, an employee engagement platform, currently available with community interaction via Engage to boost interaction between team members to share insights and knowledge on their prospectives

Microsoft Team’s Other Noteworthy Features

  • Meetings & Seminars
  • Powerpoint Live
  • Built-in webinar tools
  • Shared Channels
  • Team Rooms
  • Whiteboard
  • App Integrations

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Available as a standalone app for FREE
  • Microsoft Teams Essentials: ₹ 100.00 users/ month
  • Microsoft 365 Business Basic: ₹ 125.00 user/month
  • Microsoft 365 Business Standard: ₹ 660.00 user/month

4. Discord

best team chat software

Discord was originally built for gamers to communicate with each other during an ongoing game. Over the years the tool expanded its territory to server business communications to make interactions quicker, easier and clearer. Like any other team chat app, it offers text messaging, voice, and video calls to render a more collaborative experience. 

Why use Discord?

Discord is the only best choice for enterprises that prefer discussion via voice calls over text messaging. It is an excellent communication tool to keep the tool running in the background 

Discord’s Highlight Feature

Low latency voice calling with crystal clear audio features

Discord’s Other Noteworthy Features

  • Screensharing
  • Slash Commands
  • Screen Reader
  • Keyboard Navigation
  • Slash Commands
  • Find Your Friends

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Free for all essential features
  • Nitro: $9.99/ month and $99.99/ year
  • Nitro Classic: $4.99/ month and $49.99/ year

5. Mattermost

best team chat apps

Mattermost is an open-source chat tool built with enterprise-centric features that work best for teams involving secure data transfer. The interface appears closer to Slack, with similar interactive features. It allows users to integrate third-party tools without compromising the app’s security. 

Why use Mattermost?

Mattermost is highly preferred by Enterprises that handle sensitive data transfer. For example, finance, hospitals, and law firms find Mattermost more secure for communication. 

Mattermost’s Highlight Feature

This communication software is built for enterprises that allow self-hosting. This means you can run the app on your own server and flexibly customize it as per your needs. 

Mattermost’s Other Noteworthy Features

  • Chat/Messaging
  • Collaboration Tools
  • Audio Calls
  • Alerts/Notifications
  • Active Directory Integration
  • Access Controls/Permissions

App Requirements

  • Mobile –  Android and iOS
  • Desktop – Windows, Mac, and Linux

Pricing

  • Small Businesses: $3.25 per user/month
  • Enterprises: $8.50 per user/month

Competitive Features that a Team Chat Needs

Modern-day communication implies that the user expectations over a chat app have increased tremendously. So is with your team members, who expect the best of features to make their day-to-day conversations more effective and productive. Ultimately, the right chat features solve it all! 

Below is a list of features that you must look for within a Team chat when aspiring to implement effective workplace communication. 

  • Multimedia sharing lets users view and share images, videos & documents without leaving the app.
  • Offline messages help users within a team send/ receive messages even if the recipient is not online/ does not have access to the internet
  • Ready-to-use UI Modules let you create visually appealing interfaces for your app instantly
  • Push Notifications keep your team up-to-date on the events occurring across the work environment.
  • User presence indicators let a user get to know the availability of another team member.
  • Delivery and read receipts give users a confirmation if their messages have been delivered or read by the recipient team member to assure faster workflow.
  • Mute/Ban users allow users with authorization to mute or ban another user during meetings/ group conversations
  • Message Deletion lets users remove text messages they’ve sent during a conversation within the app.
  • Message Translation allows instantly translating messages from one language to hundreds of other languages as per user preferences.
  • History Search allows users to search for a particular word/ conversation from the entire chat threads.
  • Multi-Tenancy splits and organizes teams thereby users in different groups cannot interact with each other.

Final Thoughts

In our opinion – Each business differs from one other. Each work culture is unique. This being a fact, it might not be completely wise enough to expect an existing team-chat app like the ones mentioned in the article above, to fulfill all your team’s needs. This is because most apps are built based on a common protocol. 

Eventually, the lasting solution narrows down to one point – building an in-house team chat app. Although building an app from scratch might sound technologically complex, the option to integrate reliable chat APIs and SDKs into your business-specific app will fairly reduce all the complexities and help you successfully implement a team chat app. 

At the end of the day, you don’t have to research for APIs that tick all the features mentioned above. We make it simple for you – With a fully-function SDK like MirrorFly, you will be able to build a great custom app for your team within minutes and on budget.

It’s easy to get started. Sign up for free.

Create your account or get in touch with us

Try it free

Parthiba

Parthiba is a Product Marketer, helping providers of the various industries like healthcare, education, etc., to elevate their conversation value with the help of powerful communication solutions to drive better communication experience.

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