Top 11 Communication Solutions For Your Business Apps In 2024
Effective communication is an important part of every business these days. In fact, most of the workforce now operate remotely and rely on communication software or apps that are both smooth and fast.
If you are one such business looking for a communication software or solution, continue reading below to discover the top platforms in the industry.
Table of Contents
What Is a Communication Software?
Communication software is a software program or app that enables interaction between multiple computers or individuals in various formats, such as text, audio, and video. It is a part of the communication system defined by the Open Systems Interconnection Model (OSI).
An example of a communication software is email, messaging apps and File transer protocol (FTP). One of the key benefits of a communication software is that it stores data safely.
Communication solutions can be classified into 2 major types:
- Synchronous Communication Software for real-time communication. A typical example of synchronous software is instant messaging.
- Asynchronous communication is where there will be a delay between the time of sending a message and receiving it. A comment section in any app is a form of asynchronous communication.
It is important that you understand the difference between these two types of communication when you are planning to build a communication app on your own. Here are some of the important functions of communication software:
1. It connects mobile devices, computer systems, or other networks.
2. controls and manages how data is sent and received in a network.
3. Exchanges emails, chat rooms, in-app messaging, FTP, video conferencing, and VoIP.
Best Communication Solutions For Businesses
Here is the list of the top 11 chat solutions that every business owner and developer must know before starting their app development.
1. MirrorFly
“The Best Instant Messaging Solution With Real-Time Video, Voice & Chat“
MirrorFly is a leading in-app communication solution that offers video, voice, and chat features for web and mobile apps. You can easily add customizable communication capabilities and also enjoy the flexibility of hosting your app on your own premise/ cloud servers.
What are the key features of MirrorFly?
- Customizable Features: You can avail more than 150+ video, voice and chat features that you can personalize as per your requirements.
- Scalability: Since MirrorFly is a flexible solution, you can scale your app as much as you need, with your growing user base.
- White-labeling: You simply can build your app with MirrorFly’s communication features, and use your own logo, making it look as if the app was developed in-house.
Key Specifications:
| Compatible Platforms | Android, iOS, and web |
| Use cases | Healthcare, enterprises, E-commerce, Super apps, and Social apps |
| Geolocation | US, Canada, Dubai, Germany and India |
How much does MirrorFly cost?
MirrorFly is available in 2 different pricing models.
- SaaS Model: You can get the solution for a recurring monthly payment. Currently, there are 2 plans available – Essentials and Premium, starting at $0.07/user/month.
- Self-hosted Solution: Pay only once for the solution and own it for a lifetime.
2. Chanty
“A Simple And Interaction-Rich Chat Software “
Businesses looking for seamless collaboration will find Chanty to be a great option because it integrates task management and messaging into one platform, allowing team members to communicate effectively and coordinate projects.
What are the key features of Chanty?
- AI-powered Suggestions: This feature effortlessly predicts and suggests words or phrases as you type, making your conversations smoother and more efficient.
- Team Collaboration: With features like shared tasks and simplified project management tools, you can easily boost teamwork and encourage a collaborative environment within your team.
- Task Management: Simplify your workflow and keep everyone on the same page with task management tools.
Key Specifications:
| Compatible Platforms | Web, Windows, macOS, iOS, and Android |
| Use cases | Gaming, restaurant |
| Geolocation | US |
How much does Chanty cost?
Chanty offers 2 pricing plans: Free and Business ($3/ user/ month)
3. Skype
“A Communication Tool For Professional Interactions“
Skype is a popular video and audio calling tool that companies can use for online meetings, interviews, and customer service. It offers a dependable and comfortable setting for efficient long-distance communication.
What are the key features of Skype?
- Skype Number: By having a personal Skype Number, you may increase your reach and accessibility and facilitate connections with others.
- Translator: With integrated translation capabilities, you can ensure clear communication with people from different linguistic backgrounds and break down language barriers.
- Screen Sharing: By instantly sharing your screen during meetings and conversations, you can promote deeper understanding among participants and teamwork.
Key Specifications:
| Compatible Platforms | Web, Windows, macOS, iOS, Android |
| Use cases | Business & Personal |
| Geolocation | US, Australia, the UK, and the European Union |
How much does Skype cost?
Skype is free for basic features, but you may need to pay charges for additional features.
4. Bigbluebutton
“A Feature-Rich Platform For Virtual Classroom Communication“
BigBlueButton is essential for companies in the online learning space since it provides a web conferencing solution specifically designed for creating interactive virtual classrooms with features customized for educational requirements.
What are the key features of BigBlueButton?
- Integrations with learning management systems: For an efficient learning environment, you can quickly integrate your communication platform with learning management systems.
- Breakout rooms: Provide specific breakout spaces for targeted conversations throughout longer meetings to improve teamwork and group discussions.
- Polling: With built-in polling features, you can quickly get insights and responses during talks.
Key Specifications
| Compatible Platforms | web-based communication software |
| Use cases | Education |
| Geolocation | US |
How much does BigBlueButton cost?
The platform is open-source, and offers a self-hosted package.
5. Google Meet
“The Best Solution for Video Conferencing & Collaboration“
Google Meet is an all-in-one video conferencing solution that is linked with Google Workspace. Because it ensures smooth user cooperation and seamless integration, it is a great option for businesses that are involved in the Google ecosystem.
What are the key features of Google Meet?
- Integration with other Google Workspace apps: Easily integrate your communication platform with other Google Workspace applications to create an organized and efficient digital workspace.
- Live captions: Enable live captioning during meetings to improve accessibility and make sure everyone can hear and participate in the conversation.
- Record meetings: Easily record your meetings to save important discussions and information for later use.
Key Specifications:
| Compatible Platforms | Web, iOS and Android |
| Use cases | Corporate organizations and Educational institutions |
| Geolocation | All |
How much does Google Meet cost?
You can use the basic features of Google Meet for Free. For additional features, charges may incur.
6. Jitsi Meet
“The Video Conferencing Solution That Focuses On User Privacy“
Businesses can customize and secure virtual meetings using Jitsi meet, an open-source video conferencing platform that allows them to customize the platform to match their unique communication needs.
What are the key features of Jitsi Meet?
- End-to-end encryption: With end-to-end encryption, you can ensure the confidentiality and security of your conversations.
- No account required: By eliminating the need for users to create accounts and enabling simple, fast access, you can streamline the onboarding process.
- Open-source: Accept openness and customization possibilities by providing an open-source platform that enables users to experiment and change the app as necessary.
Key Specifications:
| Compatible Platforms | Web, iOS & Android |
| Use cases | private and professional communication |
| Geolocation | US, India & Dubai |
How much does Jitsi Meet cost?
Jitsi is completely free to use.
7. Zoom
“The Most User-Friendly Video Conferencing Software“
Because of its wide range of features, which include webinars, virtual meetings, and collaboration tools, Zoom is a well-liked option for businesses. This makes it a flexible platform that can be used for almost any kind of communication.
What are the key features of Zoom?
- Virtual backgrounds: Customizable virtual backgrounds allow you to add a personal touch to your virtual meetings while yet maintaining a professional and engaging atmosphere.
- Breakout rooms: With the ability to offer webinars, you may increase your audience and spread knowledge while organizing interesting and educational virtual gatherings.
- Webinar hosting: By easily connecting your communication platform with Microsoft 365 apps for a unified digital workspace, you can increase productivity.
Key Specifications:
| Compatible Platforms | Web, Windows, macOS, iOS & Android |
| Use cases | Business, Education & Healthcare |
| Geolocation | All |
How much does Zoom cost?
Zoom is available in 4 different pricing plans: Basic, Pro, Business & Business Plus.
8. MS Teams
“The Most Comprehensive Collaboration Platform“
Microsoft Teams is a crucial tool for companies utilizing Office 365. It offers integrated file sharing, video conferencing, and chat to facilitate productive collaboration within the well-known Microsoft domain.
What are the key features of MS Teams?
- Integration with Microsoft 365 apps: By easily connecting your communication platform with Microsoft 365 apps for a unified digital workspace, you can increase productivity.
- Channels: Make sure that conversations remain focused and easy to follow by using designated channels to organize your discussions effectively.
- File collaboration: Integrate file-sharing features into your communication platform to make it easy for users to discuss projects and tasks.
Key Specifications:
| Compatible Platforms | Web, Windows, macOS, iOS, Android |
| Use cases | businesses and educational institutions use MS Teams |
| Geolocation | All |
How much does MS Teams cost?
MS Teams is available in 3 different plans: Essentials, Business Basic & Business Standard.
9. Slack
“The Most Popular Messaging Software For Enterprises“
Slack is a must-have tool for companies trying to improve team communication via direct messages and channels, encourage teamwork, and cut down on email overload.
What are the key features of Slack?
- Slackbot: An integrated helper called Slackbot guides users through Slack’s capabilities and operations. It can also be customized to send team members reminders or certain information.
- Integrations: Slack supports a wide range of integrations with third-party tools and services.
- Search functionality: With powerful search capabilities, you can quickly and efficiently locate previous discussions and information.
Key Specifications:
| Compatible Platforms | Web, Windows, macOS, iOS and Android devices |
| Use cases | Tech, Media & Marketing |
| Geolocation | All |
How much does Slack cost?
Slack is available for 4 different plans: Free, Pro, Business+ and Enterprise grid.
10. Troop Messenger
“The Most Customizable Communication Solution“
With its unique combination of collaboration and messaging features, Troop Messenger is a useful tool for business communication that improves internal communication and overall organizational performance.
What are the key features of Troop Messenger?
- Customization options: With a variety of customization choices, you can make your platform uniquely yours and adjust your communication experience to fit your preferences.
- Voice and video calling: By providing excellent audio and video calling capabilities, you can connect users to have more engaging conversations.
Key Specifications:
| Compatible Platforms | Android, iOS & Web |
| Use cases | Healthcare, Finance & IT sector |
| Geolocation | US, UK, Russia, Germany and Africa |
How much does Troop Messenger cost?
Troop Messenger is available in 3 different plans: Premium, Enterprise & Superior.
11. Discord
“The Communication Solution For Gamers & Teams“
Discord is a unique platform that firms may utilize for community creation and engagement. As a result, it’s a great option for organizations that want to engage their user base or audience in a more casual and engaging way.
What are the key features of Discord?
- Voice channels: Using voice channels, enable organized and structured conversations by setting up areas specifically for teams or subjects.
- Customizable servers: By customizing servers to your unique requirements and preferences, you can regain control over the communication infrastructure.
- Bots: Integrating bots can help with a variety of tasks and enhance automation, simplifying operations and improving the efficiency of communication.
Key Specifications:
| Compatible Platforms | Web, Windows, macOS, iOS, Android |
| Use cases | team communication and community |
| Geolocation | All |
How much does Discord cost?
Nitro Basic & Nitro are the plans available for using Discord.
Why Is Business Communication Software Important?
The use of communication apps increases interaction and engagement in your business more than you could imagine. You still need them for other reasons:
- Instant Communication: Through features like chat and instant messaging, communication apps improves the real-time connection among the users in your business.
- Remote Collaboration: Most of the companies now encourage remote work. This online communication bridges the gap between team members who are dispersed across different locations.
- Rich Media Sharing: Communication apps often let users share various media types, such as documents, images, and videos among each other.
- Project Coordination: For project-based work, communication apps often integrate with project management tools. This integration streamlines communication related to specific tasks, milestones, and deadlines, fostering better project coordination.
- Centralized Information: No more scattered emails and clutters. Communication platforms ensure your important details are accessible to everyone involved in a task or project.
- Improved Engagement: These apps let your users engage easily within your app. It makes communication easier across groups of people, be it any size of the organization.
- Scalability and Flexibility: Communication solutions can be scaled to meet the requirements and size of various teams. In order to accommodate a variety of tastes and communication styles, they also offer flexibility by offering a choice of communication formats, from text to video.
- Security and Compliance: Many communication apps prioritize security, offering end-to-end encryption and compliance features. This is very important for protecting sensitive business information and ensuring that communication adheres to industry regulations.
- Customer Interaction: For customer-facing businesses, these solutions easily facilitate interactions with clients. Especially, features like chat support or customer service channels enhance the overall customer experience.
Well this is how communication apps meet all the modern needs of businesses and would impact your business too. But which solution is the right one for you?
Let’s find it out together.
How To Choose The Best Business Communication Software?
It’s important to carefully evaluate your unique demands and goals while choosing the best business communication software.
It’s important to understand the various communication needs inside your organization, instead of adopting a one-size-fits-all strategy.
To begin, list all of the channels of communication that are necessary for your process, including instant messaging, video conferencing, and asynchronous communication for knowledge and project management.
Evaluate the preferences and work style of your business to make sure the tools you select complement user routines.
It is important that you have clarity whether the communication software you choose is aimed at promoting effective project management, real-time collaboration, or to ensure the continuity of a knowledge-sharing culture in your business.
For each element, different features and functionalities might be needed.
Understand that using just one tool is not always enough for efficient communication; typically, a combination of tools is needed.
Including a variety of software packages that address different communication requirements can improve engagement in general.
Ultimately, it all comes down to choosing a customizable communication solution that fits the specific needs of your company. Teams may flourish and communicate effectively when you choose a combination of communication tools that supports your objectives and allows for smooth engagement.
Conclusion
In conclusion, you can consider the list of top 11 communication solutions for your business in 2024 to increase the user engagement and retention easily. From MirrorFly’s unique and customizable solution to the collaboration features in Slack and Microsoft Teams, finding the perfect fit for your brand is very important.
So, go ahead. Try them out and make your business more accessible and engaging for your customers.
Frequently Asked Questions:
Communication software is a type of solution that allows data to be sent between two or more computer systems. Examples include file transfer protocol (FTP) for file sharing, messaging software for rapid communication, and email for electronic mail. These tools enable remote access and data exchange in many forms between computers.
Communication software is used to allow remote access to systems to exchange files and messages in text, audio, and video forms between two or more user devices.
Effective communication capabilities are critical in a business app because it saves time, reduces errors, optimizes budgets, and develops a collaborative environment for users, all of which lead to efficient business conversion and user retention.
Push Notifications, Security encryption, Schedule Management, Customization options, Online conferencing and Instant Chat are some of the essential features of a business app.
CPaaS, or Communications Platform as a Service, is a cloud-based platform that allows developers to easily incorporate real-time communication features into their applications without the need to build complex backend infrastructure and interfaces.
Related Articles:
- How does a chat solution help IT projects?
- 10 Best Self-Hosted Chat Platforms Reviews To Try In 2024
- How to Build a Successful Consultation App?
- 10 Best chat solutions and features in 2024
Abirami is a trendsetter in bringing marketing ideas to reality. She is very keen on creating impactful marketing campaigns and learning the newest technologies in white label messaging APIs. And during her leisure, she can't spend a day without singing and reading.
Hey People,
Can anyone explain that are communication solutions customizable to fit specific business requirements?
Yes, communication solutions are often customizable to suit specific business needs. Through various features like customizable interfaces, integrations with existing systems, and flexible deployment options, businesses can tailor communication solutions to their unique requirements, enhancing efficiency, collaboration, and overall effectiveness within their organization.
Hello Guys,
Informative blog. What types of businesses can benefit from communication solutions?
Various businesses, including small startups, mid-sized enterprises, and large corporations, can benefit from communication solutions. Whether it’s improving internal collaboration, enhancing customer support, or facilitating remote work, these solutions offer valuable tools for streamlining operations and enhancing overall productivity across diverse industries.
Hello,
This is Kajol, Nice article. How can businesses train employees to effectively use communication solutions?
Businesses can train employees to effectively use communication solutions through comprehensive onboarding sessions, interactive workshops, and online tutorials. Hands-on practice, role-playing scenarios, and ongoing support can further reinforce learning. Additionally, providing access to user guides and FAQs ensures employees have resources readily available to troubleshoot and maximize their proficiency with these tools.
hello,
One of the best listicle I could see here, can anyone tell me that how can these communication solutions increase productivity within a business?
Hi Merina,
These messaging solutions increase productivity by providing seamless collaboration, enabling quick information sharing, and reducing response times. They streamline workflows, facilitate remote work, and ensure efficient decision-making. Improved connectivity and accessibility lead to clearer communication, empowering teams to work cohesively and achieve goals more effectively.
hello,
One of the best listicle I could see here, can anyone tell me that how can these communication solutions enhance productivity within a business?
Hi,
Nice Blog, If you should choose the best one software which one you would say? What is the best online communication platform?
hello helenna,
Thanks for sharing your concerns, here down I’ll mention the top 5 online instant chat platforms
1. Google Meet
2. Slack
3. MirrorFly
4. Troop Messenger
5. Rocket.chat
For more platforms you can check here.
Hello team fly,
Hi I’m Angelin it is so informative blog and Is there any specific types of communication software are there?
hi Angelin,
Here I have shared a few specific type of Communication software,
Types of Communication Software
1. Collaboration & Productivity Software
2. Email Software
3. Instant Messaging
4. Mobile Device Management
5. Phones & VoIP
6. Contact Center and Technical Support Software
7. Web & Video Conferencing
Hi,
I’m literally wondered about this article, I could get much information rather than I expected, so here is my query which software application is used for communications?
Hi Skelta,
Thanks you so much, Several software applications serve communication needs. Messaging platforms like Slack, Microsoft Teams, and WhatsApp aid in real-time conversations. For video meetings, Zoom, Google Meet, and Skype are popular. Email clients such as Outlook and Gmail are widely used for written communication.