Customer Persona

Established in 1997, this brand stands as Cambodia’s most long-serving telecom provider distinguished by its extensive record of pioneering innovations in digital entertainment, infotainment services, and more. Regarded as a renowned player in the industry, our client caters to a vast customer base exceeding 4M offering nationwide coverage through an extensive network of distributors. They wanted to ace their mobile networking operations with a quality real-time communication solution.

The Challenge

As a growth-oriented company dedicated to customer satisfaction, our client wanted to keep user engagement at the forefront of their commercial application. They required uninterrupted, quality, and mobile-friendly messaging and calling features integrated into their super app with personalized language facilitating tools. Thus, enhancing connectivity across app users in the Cambodian region who consume the company’s digital services.

“Telecom providers of today focus on humanizing their offerings with increased user engagement to convert and retain its customer base amongst steady competition”
The Solution

MirrorFly created a cloud-first conversational ecosystem within the super app with exclusive chat and calling features. The SDKs were integrated in a matter of minutes to boost user conversion rates almost instantly. Features like private / group chat, voice and live video calls were implemented for their virtual community to stay connected and for service providers to be able to address queries with faster response times. And most importantly, branding was given utmost importance to, with additional white labeling capabilities to enhance their existing mobile super app.

The Results

The efficacy of MirrorFly’s Video, Voice & Chat SDKs alongside great branding steered the super app with heightened user engagement. The integration resulted in quickened native message support across platforms and improved user experience and satisfaction on a branded interface. In-app operational costs were brought down by 50% and customer support efficiency was enhanced 10X more. In short, the partnership ideally supported the super app to expand globally, establishing various customer touch points.

  • 10K+
    Concurrent Users on Chat
  • 1000+
    Concurrent Users on Calls
  • #1 Branded
    In-app Chat

Featured Customer Stories

Discover the Video, Voice + Chat Efficacy of MirrorFly Across Apps

Top-Rated In The Market

Take a peek at the honors that our users have given us

Client Testimonials

“We are happy in working with CONTUS TECH Team for over 3 years. I could say that the success of this service (TrueDigital Communication) is the result of our hard work between our TrueID and the CONTUS TECH Team.”

video coupons
Rattamont Teekavanich

“We are making very good progress on the media side of things and the entire thing was built the team at CONTUS TECH in collaboration with the team at MYn..wherever we have reached now would not have been possible without the team.”

video coupons

“I’m thrilled to express how MirrorFly has helped Weilla to convert massive users into customers. With their extensive feature set, smooth integration and commitment to our success, they’ve truly made it a fruitful partnership.”

video coupons
Nicolas Bouris
mirrorfly support team
Integrate Our SDKs In Just 10 Mins!

Start adding video, voice and chat SDKs to any app right away!

Contact Sales

Need SDK integration support? Hire our developers!

mirrorfly sales team
Get Started With Our Self-hosted Video, Voice & Chat Solution!

Build your own customizable apps with 500+ features for a one-time license cost!

Request Demo

Let us build your chat app. Hire dedicated team!

Request Demo