How a Telecom-Based Platform Leverages MirrorFly to Enhance In-App Connectivity

The telecom sector is made up of organizations that make interactions possible on a global scale – Whether through phone, internet, airwaves, etc. These firms shape the infrastructure which enables data as chat, voice, &  video to be sent anywhere around the world. In the Cambodia telecom market,  multiple partnerships and recent advancements have contributed to the industry’s growing popularity. 

One such organization that’s reputed for its first-to-market innovations in Cambodia region, tells us the collaborative journey with MirrorFly, acing their mobile networking operations from the time they united with us for real-time business communications. 

The longest-serving and Cambodian-owned telecom provider with its optimum range of services right from enterprise solutions to support businesses, providing digital entertainment & infotainment services, etc has been successful in scaling up over 4 million users. This enables them to facilitate modern and engaging corresponding experience for all users thereby enhancing their work life.  

Rising Milestone: Unleashing the Regional In-App User Experience

Being a company driven by growth and focussed on user satisfaction, they acknowledge that engaging app users today determine on delivering the ultimate experience. One thing certainly needs to be agreed upon is that unlike stereotypical commercial applications, a significant number of telecom users consider their in-app communication to be quite demanding. 

And our brand equally relates to this reality! 

Upkeeping an aligned pace with industry innovation and customer experience expectations, they discovered MirrorFly to be the ideal partner to fulfill all of their in-app goals.  

• Deliver an unparalleled in-app user experience via messaging and calls
• Provide language facilitating tools with personalization across their super app
• Enable connectivity across Cambodia region with multitude of users  

Solution: Elevating User Experience with Feature-Packed In-App Suite 

Driven by the ultimate goal of establishing a top-tier mobile user experience the firm believed to make it conducive and deliver meaningful conversations. This dialogue ecosystem was designed seamlessly with all their requirements, ensuring impactful engagement and skyrocketing conversion rates over time. 

At that juncture, their internal team settled on MirrorFly to establish a secure & resilient dialogue exchange experience! 

Revolutionizing In-App Messaging, a Distinctive Edge 

Utilizing the adaptable and uncomplicated integrations of MirrorFly, in-app elements like individual and group chats, voice and live video calls seamlessly became part of client apps. This integration resulted in a native chat experience, accomplished in under 20 minutes of time. 

Through the utility of these APIs & SDK integration, they streamlined and eased out the engagement journey for potential users within their integrated virtual community. It was effortlessly panned across preferred channels – chat, voice & video.  

Furthermore, the incorporation of these in-app extensions enhanced their real-world customer support by facilitating immediate responses. This, in turn motivated a greater number of users to embrace these transformational features, which are no longer regarded as mundane tasks. Instead, they offer customized and value-driven chat perks.      

Enhanced Experiences via Branded Conversation & White labeling 

Powering up our client’s business who has made a susceptible difference in the arena of telco companies is been a huge contributing factor. Therefore, it is highly pivotal that their critical discussions are branded and removing the need to rely on a third party source to manage their data. 

This modern provision comes along with white labelling capabilities where branding elements have been incorporated to enhance their existing mobile application. By taking ownership of the entire infrastructure, it has helped them to customize their super app to suit their unique requirements. Also scaling resources based on demand becomes comprehensive in the long run. 

With MirrorFly’s collaboration, the brand was quick enough to empower interpersonal experiences across their country-specific region and implement strict quality measures to deliver highly efficient mobile apps since their reputation rests on the genre of application they create.

Value addition that contributes to collaborative solution  

With a keen focus on addressing the brand’s imperative for quicker response times and improved efficiency, a tailor-made interactive suite was crafted on-premise. This versatile suite accommodates multiple platforms and effectively manages a substantial user load. It was seamlessly integrated into their Android and iOS apps. 

To be precise, these in-app enhancements like Chat have deliberately encouraged the brand to reliably connect 10K+ concurrent users and 1000+ concurrent users via calls. It has indeed helped them to communicate with their end customer without any limitations within the app. 

Also, messaging and other features like voice & video chat serve the most essential elements of what your app does. That’s because the additional features added within it can improve the overall engagement and retention. And they are vital, because that’s what brings their customer in. 

Cutting-edge In-app Interaction & Winning Partnerships: 

The implementation of MirrorFly’s pivotal in-app solutions effectively enhanced brand’s collaborative proficiency across various channels, including chat, voice & video. Ultimately, these exceptional in-app executions translated into providing client’s software and support teams with a scalable conversational engine that

• Speeds up native messaging support across devices
• Significantly improves user experience within telecom services
• Facilitates branded interactions amongst their user base 

Through a notable decrease in in-app operational costs and other added effects adjoined with it, the brand is now poised to establish valuable customer touch points and internal support attendants. This is accomplished by harnessing the capabilities of MirrorFly to expand innovative presence worldwide.