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Sign Up Sign inDive deep into the success story of Dubai’s popular chat app that leverages our Video, Voice & Chat SDKs to build the most powerful messaging service among social communities & business clients.
Our client, a leading chat app in the Middle East, makes secure messaging and real-time communication its core offering. City corporations, gated communities, and large organizations are some of its customers who use the app for chat, video, and voice calling among its users. The chat app also clubs file sharing, group messaging, communities, and language translation options. Our client’s aim is to provide a fully-encrypted chat experience for the public or employees in large communities to have a seamless and secure chat space they can rely on at all times.
With the key focus on promoting only authentic conversations within communities and organizations, our client was in search of a chat solution provider who focuses not only on uninterrupted communication but also world-class features and accommodates over 5M+ concurrent users. Besides the basic chat functionalities, the client also wanted their chat app to have an option for the community users to report any public grievances in their area that will be addressed by the government. They wanted the app to bridge the gap between daily conversations and solve concerns without heavy wait times. Furthermore, chat language translation in Russian, French, and Arabic was also a key requirement to be available across Android, iOS, and web alongside other features.
“Grievance solving features within a chat app is an extremely feasible option for users to raise concerns and track it, which we implemented seamlessly into the client’s chat app”MirrorFly SDKs being the most flexible in-app communication suite, was integrated to the chat app across Android, iOS, and web. Chat security, end-to-end encryption, and compliance metrics were met. Each organization or community head would bear the super-admin role and for security purposes, customizations were made for him to decide who can and cannot use the app. The super admin can also designate admin roles and create different departments within the app.
In Phase I deployment, the Media split-up feature was customized in addition to the quick integration of our powerful Video, Voice & Chat SDKs. Chat language translation was included for Russian, French (LTR), and Arabic (RTL).
In Phase II deployment, Social Demand And Government Response (SDGR) feature for easy ticketing and grievance-solving was delivered as a plug-in with language translation. Also, the app was migrated to new MirrorFly SDKs with advanced features and messaging security.
MirrorFly SDKs and SDGR customizations made the chat app all set for the global market to be used in a number of different communities and organizations of any scale. The app currently supports 5M+ concurrent users to use it without interruptions. Also, the migration to new MirrorFly SDKs has tightened the security parameters of the app and its Video, Voice & Chat functionalities. The workflow for grievance solving was effectively implemented with 10X faster turn around times.
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Take a peek at the honors that our users have given us
“We are happy in working with CONTUS TECH Team for over 3 years. I could say that the success of this service (TrueDigital Communication) is the result of our hard work between our TrueID and the CONTUS TECH Team.”
“We are making very good progress on the media side of things and the entire thing was built the team at CONTUS TECH in collaboration with the team at MYn..wherever we have reached now would not have been possible without the team.”
“I’m thrilled to express how MirrorFly has helped Weilla to convert massive users into customers. With their extensive feature set, smooth integration and commitment to our success, they’ve truly made it a fruitful partnership.”
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