Customer Persona

Covering 3.5m homes in 20+ countries, our client’s housing community app was launched back in 2016. The platform focused more on engaging residents across all these locations with seamless conversations and tightening security measures for homes within townships. The app is a trusted security solution with visitor management, security alerts, and other convenient features that is available for housing societies in India to sign up to.

The Challenge

Resident security being the key service offered by this app, a modern transformation to their existing solution was required. Their integrated token authentication was to be replaced with a protected in-app verification practice backed up chat and calling features. A video preview of every entrant / visitor needed to be implemented. Furthermore, the company also wanted the app to be an easy conversational hub for residents within communities.

“Amidst the growing concerns of security threats, secure check-ins within gated communities has become significant in safeguarding against unauthorized access and entries”
The Solution

With MirrorFly, 150 real-time features were incorporated powered by instant messaging, voice / video calling, preview, blocking and other functionalities. As a result, their token-based validation systems have been replaced with our in-app chat, video and voice-based verification processes across Android, iOS, and web contributing to enhanced resident security in gated communities. The video preview feature, in specific, reveals every visitor trying to enter the society suspends unauthorized entries, keeping flatmates safe and secure at all times. Additionally, we’ve remodeled our real-time chat functionality to support internal interactions, ensuring enhanced security without unveiling personal information.

The Results

Ever since MirrorFly SDKs were integrated, our client app has been used to restrict 1000s of unauthorized entries in several gated societies across India. Today, the app has been opted for to mitigate risks with secure remote verification among housing communities that prioritize resident security. Further, with 100% fortified communication avenues within apps fosters conversations among users across the country.

  • 3.5 M Homes
  • 20+
    Indian Cities
  • 2M+
    Check-in requests

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“We are happy in working with CONTUS TECH Team for over 3 years. I could say that the success of this service (TrueDigital Communication) is the result of our hard work between our TrueID and the CONTUS TECH Team.”

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Rattamont Teekavanich

“We are making very good progress on the media side of things and the entire thing was built the team at CONTUS TECH in collaboration with the team at MYn..wherever we have reached now would not have been possible without the team.”

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“I’m thrilled to express how MirrorFly has helped Weilla to convert massive users into customers. With their extensive feature set, smooth integration and commitment to our success, they’ve truly made it a fruitful partnership.”

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Nicolas Bouris
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